Cancellation policy

PURCHASE OPTIONS CANCELLATION POLICY

All Raw Remedy sales are final. This policy also applies to items purchased through a preorder or other purchase option.

PREORDER CANCELLATIONS

By purchasing a preorder item, you acknowledge that the item is not immediately available and agree to the stated preorder processing timeline.

Preorder orders are subject to a 7ā€“14 business day processing period, followed by approximately 3ā€“5 business days for shipping. Processing and shipping times are separate, and business days do not include weekends or holidays.

If you purchased a preorder item by mistake due to its preorder status, you must contact Raw Remedy at support@rawremedyhair.co within 48 hours of purchase.

Please note: Cancellation requests submitted after the 48-hour period are not guaranteed and may be denied.

Once a preorder has entered processing, been prepared, or shipped, the order cannot be canceled.

Preorder timelines are estimates and may vary slightly due to inventory arrival, preparation, launches, sales, holidays, or other high-volume periods. A delay within or reasonably related to the stated processing period does not automatically qualify an order for cancellation.

All other purchases are subject to Raw Remedyā€™s Return and Refund Policy and applicable store policies.