Shipping policy

STANDARD SHIPPING POLICY

Every order from Raw Remedy is carefully prepared to ensure quality, softness, and a luxury experience. Processing includes:

  • Quality inspection
  • Bundle preparation
  • Washing & conditioning
  • Packaging
  • Order fulfillment

Standard Processing Time:

 Please allow 4-7 business days for order processing before shipment.

 Standard Shipping Time:

Once shipped, orders typically arrive within:

  • Standard shipping: 3–5 business days

IMPORTANT SHIPPING INFORMATION

Please note:

*Processing time and shipping time are separate.                    *Customers are responsible for entering the correct shipping address at checkout.                                            *Tracking information will be sent via email once your order has shipped.

* Delays may occur during launches, sales, preorders, holidays, or high-volume periods. * 

Local Pick-up is available. Processing times still apply, unless hair is on hand. 


Incorrect Addresses:

Please ensure all shipping information is correct before placing your order. Raw Remedy is not responsible for lost packages due to incorrect shipping information entered at checkout.

Address corrections must be made within 48 hours of purchase. 


Carrier Delays. 

We are NOT responsible for:

  • Shipping delays caused by carriers, weather conditions, customs, or holidays. 
  • Lost of stolen packages 
  • Wrong delivery addresses entered by customers 


 Please note: Raw Remedy is not responsible for carrier delays once packages have been shipped. 


                    PREORDER POLICY

Preorder items are products that are not currently available for immediate shipment and may include new texture launches, restocks, specialty textures, or specialty lengths.

Preorder Processing Time:
Please allow approximately 7–14 business days for preorder processing.

Shipping After Processing:
Once processing is complete, please allow approximately 3–5 business days for shipping.

Processing and shipping times are separate. Business days do not include weekends or holidays.

Preorder processing timelines are estimates and may vary slightly due to inventory arrival, preparation time, launches, sales, holidays, or high-volume periods.

Customers will receive tracking information once their order has shipped.

PREORDER AGREEMENT

By purchasing a preorder item, you acknowledge that the product is not available for immediate shipment and agree to the preorder processing timeline stated above and/or on the product page at the time of purchase.

If you accidentally purchase an item because you did not notice its preorder status, please contact support@rawremedyhair.co within 48 hours of purchase to request cancellation.

After the 48-hour cancellation period, or once your order has entered processing, preparation, or fulfillment, cancellation is not guaranteed and may be denied.

Preorder orders remain subject to Raw Remedy’s Return & Refund Policy.