Refund policy

ALL SALES ARE FINAL

Due to the nature of raw hair extensions and for hygiene purposes, all sales are final. Raw Remedy does not accept returns or issue refunds for change of mind, incorrect length/texture selection, or hair that has been opened, worn, installed, washed, colored, cut, altered, or otherwise used.

EXCHANGES

Limited exchanges may be considered when eligible.

To be eligible for an exchange:

  • Hair must be unused, unworn, unwashed, uncolored, uncut, and unaltered.
  • Hair must remain in its original packaging and condition.
  • Exchange requests must be submitted within 7 days of delivery.
  • Hair must meet Raw Remedyā€™s eligibility requirements upon inspection before an exchange is approved.

Approval of an exchange is not guaranteed until the returned hair has been inspected.

Customers are responsible for return shipping costs for approved exchanges unless the customer received an incorrect item due to an error by Raw Remedy.

INCORRECT OR DAMAGED ORDERS

If you receive an incorrect item or believe there is an issue with your order upon delivery, please contact Support@rawremedyhair.co within 48 hours of delivery.

Please include your order number and clear photos or videos showing the issue so that we can review your request.

Claims submitted after the hair has been installed, washed, colored, cut, altered, or otherwise used may not be eligible for review.